Privacy Policy
Cosmetic Surgery Associates of Texas PLLC (d/b/a Plano Plastic Surgery) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Plano Plastic Surgery collects, uses, stores, protects, and otherwise processes information when you visit planoplasticsurgery.com, request information, schedule an appointment, communicate with us, or use our services.
This Privacy Policy applies to information collected through our website, online forms, appointment-booking tools, email, SMS or text messaging, telephone communications, advertising campaigns, and other digital services that link to this Privacy Policy.
This Privacy Policy does not replace any Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act or other healthcare privacy laws. To the extent information qualifies as protected health information, it may also be governed by Plano Plastic Surgery’s applicable Notice of Privacy Practices.
Information We Collect
Plano Plastic Surgery may collect the following categories of information:
Personal and Contact Information
This may include:
- First and last name
- Email address
- Mobile or telephone number
- Mailing address
- Date of birth, when reasonably necessary
- Preferred method of communication
- Information provided when requesting a consultation or contacting Plano Plastic Surgery
Appointment and Service Information
When you request or schedule an appointment, we may collect:
- Requested service or procedure
- Preferred appointment date and time
- Appointment history
- Consultation details
- Information you voluntarily provide about your goals, concerns, or areas of interest
- Communications concerning appointment confirmations, reminders, cancellations, and follow-up care
Please do not use a general website contact form to submit urgent, highly sensitive, or emergency medical information. In an emergency, call 911 or seek immediate medical assistance.
Communications Information
When you communicate with Plano Plastic Surgery, we may collect and retain:
- Email messages
- SMS and text-message conversations
- Telephone call details
- Voicemail messages
- Website form submissions
- Customer-service inquiries
- Communication preferences
- Records of consent and opt-out requests
Plano Plastic Surgery does not record telephone calls unless notice is provided or consent is obtained when required by applicable law.
Website, Device, and Analytics Information
When you visit our website, we or our authorized service providers may automatically collect:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring website or advertisement
- Pages viewed
- Links clicked
- Date and time of access
- Approximate geographic location derived from an IP address
- Website-session and interaction information
- Advertising and campaign-attribution information
Cookies and Advertising Information
Because Plano Plastic Surgery uses online advertising, cookies, pixels, and similar technologies may collect information about how visitors reach and interact with our website. This information may include advertisement identifiers, campaign source, referral information, and website activity.
Plano Plastic Surgery does not intentionally place mobile opt-in records, SMS consent information, or the content of text-message conversations into advertising or analytics platforms.
How We Collect Information
Plano Plastic Surgery may collect information:
- Directly from you when you complete a website form
- When you request or schedule an appointment
- When you affirmatively consent to receive SMS communications
- When you call, email, text, or otherwise communicate with us
- When you interact with our website, advertisements, or social media content
- Automatically through cookies, analytics tools, tracking pixels, and similar technologies
- Through GoHighLevel, our customer relationship management and communications platform
- From service providers that assist with website hosting, appointment scheduling, communications, analytics, advertising, or customer support
- From publicly available sources when permitted by law
We do not purchase SMS consent or treat consent obtained by another business as permission for Plano Plastic Surgery to send text messages.
How We Use Information
Plano Plastic Surgery may use personal information to:
- Respond to questions and consultation requests
- Schedule, confirm, reschedule, and manage appointments
- Provide requested information about plastic surgery procedures and related services
- Communicate before and after appointments
- Send administrative, transactional, and customer-service communications
- Send SMS or email marketing communications when the recipient has provided the required consent
- Maintain records of communication consent and preferences
- Personalize website content and communications
- Operate, maintain, secure, and improve our website and services
- Measure website traffic and advertising performance
- Understand how users interact with our website
- Prevent fraud, abuse, security incidents, and unauthorized activity
- Comply with legal, regulatory, professional, and contractual obligations
- Establish, exercise, or defend legal claims
Plano Plastic Surgery will not use SMS consent for purposes that are materially different from those disclosed when consent was obtained without obtaining any additional consent required by law.
SMS and Communications
How Users Opt In
Users may opt in to receive text messages from Plano Plastic Surgery by voluntarily providing a mobile telephone number and affirmatively agreeing to receive SMS communications through a website form, appointment form, consent checkbox, written form, text-message keyword, or another clear consent method.
Where an SMS consent checkbox is used, it should be presented separately from other consent terms, should not be preselected, and should not be required as a condition of submitting a general inquiry or making a purchase.
Providing a telephone number by itself does not automatically provide unlimited consent to receive promotional text messages.
Plano Plastic Surgery maintains records of SMS consent when reasonably necessary, including the consent language, date, time, source, and telephone number associated with the opt-in.
Types of Messages
Depending on the consent provided, text messages from Plano Plastic Surgery may include:
- Consultation-request responses
- Appointment confirmations
- Appointment reminders
- Scheduling or rescheduling communications
- Pre-appointment instructions
- Post-appointment follow-ups
- Customer-service messages
- Responses to questions or requests
- Information about services or procedures
- Promotional announcements, special offers, or other marketing messages when separately authorized
Message frequency may vary based on your interactions with Plano Plastic Surgery, your appointments, and the communication preferences you select.
Message and data rates may apply.
Consent to receive SMS marketing messages is not a condition of purchase, treatment, scheduling an appointment, or receiving services from Plano Plastic Surgery.
SMS Opt-Out and Help
You may cancel SMS communications at any time by replying STOP to a message from Plano Plastic Surgery. After you send STOP, you may receive a confirmation that you have been unsubscribed. You will no longer receive messages covered by that opt-out unless you later provide new consent.
For assistance, reply HELP to a message or contact Plano Plastic Surgery at:
- Phone: +1 972-985-7474
- Email: Ceci@planoplasticsurgery.com
Opting out of marketing text messages does not prevent Plano Plastic Surgery from contacting you through other methods when permitted by law or from sending non-promotional communications that are necessary to provide a service you specifically requested.
SMS Consent Protection
Plano Plastic Surgery does not sell, rent, trade, transfer, or provide SMS consent records to another business for that business’s marketing or promotional use.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, or shared for marketing.
Plano Plastic Surgery does not share SMS consent with affiliates or third parties for their independent marketing or promotional purposes.
Data Sharing Policy
Plano Plastic Surgery does not sell personal information or lead information.
Plano Plastic Surgery does not sell, rent, or provide leads to other businesses for their own promotional campaigns.
Plano Plastic Surgery does not share lead information for third-party promotional use.
Personal information may be processed by carefully selected service providers only when reasonably necessary to operate our website, provide requested services, manage appointments, support communications, process analytics, maintain security, or comply with legal obligations.
These service providers may include:
- GoHighLevel and its communications infrastructure providers
- Website hosting and technical-support providers
- Telecommunications carriers and messaging aggregators
- Appointment-scheduling providers
- Customer-support subcontractors
- Email-delivery providers
- Analytics providers
- Advertising platforms
- Professional advisers when reasonably necessary
- Government agencies or legal authorities when legally required
Service providers are authorized to process information only for legitimate operational or support purposes and are not authorized by Plano Plastic Surgery to use SMS opt-in data for their own marketing.
Plano Plastic Surgery may also disclose information:
- When required by law, subpoena, court order, or valid government request
- To investigate fraud, abuse, security threats, or unlawful conduct
- To protect the rights, safety, property, or security of Plano Plastic Surgery, its patients, website users, or others
- In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate privacy protections and applicable law
- With your direction or specific consent
Any permitted disclosure or processing described above excludes text messaging originator opt-in data and consent, except when processing by aggregators, telecommunications carriers, and providers is necessary to operate the text-messaging service.
Mobile information, SMS consent, and SMS opt-in records are not provided to affiliates or unrelated third parties for marketing or promotional purposes.
Cookies and Tracking Technologies
Plano Plastic Surgery uses cookies, pixels, tags, and similar technologies to operate and improve its website.
These technologies may include:
Essential Technologies
Essential technologies support core website functions, security, form submissions, navigation, and appointment-booking features.
Analytics Technologies
Plano Plastic Surgery uses Google Analytics to understand website traffic, visitor interactions, device information, referral sources, and website performance.
Google Analytics may process technical and usage information such as IP-derived location, browser details, device details, pages viewed, and interaction events. Plano Plastic Surgery does not intentionally transmit SMS consent records, telephone numbers, text-message content, or mobile opt-in information to Google Analytics.
Advertising Technologies
Advertising cookies and pixels may help Plano Plastic Surgery :
- Measure advertising performance
- Understand which advertisements lead visitors to the website
- Limit repetitive advertisements
- Create audiences based on general website activity
- Deliver more relevant advertising
Plano Plastic Surgery does not use SMS opt-in data to create advertising audiences for unrelated third parties.
You may control cookies through your browser settings, device settings, or any cookie-consent controls made available on the website. Blocking cookies may affect certain website features.
You may also use advertising-choice tools offered by your browser, device, or advertising providers. Plano Plastic Surgery will respond to legally recognized browser-based privacy signals where required by applicable law and technically supported.
Data Security Practices
Plano Plastic Surgery uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Loss or theft
- Improper use
- Unauthorized alteration
- Accidental destruction
- Unauthorized disclosure
These safeguards may include access controls, authentication measures, secure system configurations, employee or contractor confidentiality requirements, vendor management, and other measures appropriate to the nature of the information.
No website, electronic transmission, communications network, or storage system can be guaranteed to be completely secure. Plano Plastic Surgery therefore cannot guarantee absolute security.
You are responsible for using appropriate precautions when sending information electronically and for protecting the security of your own devices and accounts.
Data Retention
Plano Plastic Surgery retains personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Manage appointments and requested services
- Maintain communication and consent records
- Provide customer support
- Fulfill the purposes described in this Privacy Policy
- Satisfy legal, regulatory, professional, accounting, or reporting requirements
- Resolve disputes
- Enforce agreements
- Protect against fraud or security threats
Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and whether the information is maintained as part of a medical or business record.
When information is no longer reasonably required, Plano Plastic Surgery may delete, anonymize, or securely dispose of it, subject to applicable retention obligations.
SMS opt-in and opt-out records may be retained as necessary to document consent, honor communication preferences, and demonstrate compliance.
Third-Party Services
GoHighLevel
Plano Plastic Surgery uses GoHighLevel as its primary customer relationship management, funnel, automation, appointment, and communications platform.
GoHighLevel acts as a technology platform and data processor or service provider supporting Plano Plastic Surgery’s operations. Depending on how a user interacts with Plano Plastic Surgery, GoHighLevel may store or process:
- Contact information
- Website and form submissions
- Appointment requests and scheduling information
- Email and SMS conversations
- Telephone communication records
- Communication preferences
- Consent and opt-out records
- Customer-service interactions
- Automation workflows and related activity
- Marketing-source and campaign information
GoHighLevel may use telecommunications carriers, messaging aggregators, email providers, hosting providers, and other infrastructure providers to deliver its services. Their processing is limited to supporting the services provided to Plano Plastic Surgery and does not authorize them to use Plano Plastic Surgery’s SMS opt-in data for independent marketing.
Google Analytics
Plano Plastic Surgery uses Google Analytics to evaluate website usage and performance. Google Analytics may process device, browser, network, approximate-location, and website-interaction information.
Plano Plastic Surgery does not intentionally send mobile opt-in records or SMS consent data to Google Analytics.
External Websites and Platforms
Our website may contain links to websites or services operated by other organizations. Plano Plastic Surgery is not responsible for the privacy practices of external websites that it does not control.
You should review the privacy policy of any external service before submitting personal information.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information Plano
- Plastic Surgery maintains about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about the categories of personal information collected
- Request information about the purposes for which information is used
- Withdraw consent where processing is based on consent
- Opt out of marketing emails
- Opt out of marketing text messages
- Manage cookie or advertising preferences
- Appeal a decision concerning a privacy request when applicable
- Be free from unlawful discrimination for exercising a privacy right
Certain information may be exempt from a request, including information that Plano Plastic Surgery must retain for legal, regulatory, healthcare, security, fraud-prevention, or recordkeeping purposes.
To submit a privacy request, contact Plano Plastic Surgery using the contact details below. We may take reasonable steps to verify your identity before completing a request.
Authorized agents may submit requests where permitted by law. Plano Plastic Surgery may require evidence of the agent’s authority and may need to verify the consumer’s identity directly.
Opt-Out Instructions
Text Messages
Reply STOP to any text message from Plano Plastic Surgery to unsubscribe from the applicable SMS program.
Reply HELP for assistance.
Marketing Emails
Use the unsubscribe link included in a marketing email or contact Plano Plastic Surgery at Ceci@planoplasticsurgery.com.
Cookies and Advertising
Adjust your browser, device, advertising, or website cookie-consent settings. Disabling certain technologies may affect website functionality.
Telephone Communications
Ask the Plano Plastic Surgery representative to update your communication preferences or contact us at +1 972-985-7474.
Plano Plastic Surgery will process opt-out requests within the period required by applicable law. A request to stop marketing communications will not prevent necessary administrative, transactional, appointment-related, or legally required communications when those communications remain permitted.
Children’s Information
The Plano Plastic Surgery website and its online services are not directed to children under 13.
Plano Plastic Surgery does not knowingly collect personal information online from children under 13 without the consent of a parent or legal guardian. If we learn that a child under 13 has provided personal information through our website without appropriate authorization, we will take reasonable steps to delete it.
A parent or guardian who believes a child has submitted information may contact Plano Plastic Surgery using the information below.
Changes to This Policy
Plano Plastic Surgery may update this Privacy Policy periodically to reflect changes in its services, technology, communications practices, legal obligations, or privacy procedures.
When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed. Material changes may also be communicated through the website or another appropriate method when required by law.
Your continued use of the website after an updated Privacy Policy becomes effective means that the revised policy applies to information collected after its effective date, subject to any additional consent required by law.
Contact Information
Questions, concerns, requests, or complaints concerning this Privacy Policy or Plano Plastic Surgery’s privacy practices may be directed to:
Plano Plastic Surgery
4100 West 15th Street, Suite 106
Plano, Texas 75093
United States
Email: Ceci@planoplasticsurgery.com
Phone: +1 972-985-7474
Website: https://planoplasticsurgery.com/
Last Updated: July 29, 2026
Last modified: May 1, 2014
Introduction
We (collectively the “Company”, “We” or “Us”) respect your privacy and the Company is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website“) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
- On this Website
- In e-mail, text, phone and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the contact information located within the Website.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, postal address, e-mail address, and telephone number (“personal information”);
- That is about you but individually does not identify you; and/or
- About your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
- From third parties – for example, our business partners.
Information You Provide to Us
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial and personal information before placing an order through our Website.
- Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Javascript which uses third-party services to store data about activities and transactions
- Trackable telephone numbers which keep track of phone calls made to some phone numbers on this site
- Offline website data – including both local and remote storage of activities
- Geo-targeting information about your location at the time of use of the site.
We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
Third-party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account/subscription, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
- To third parties to market their products or. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write us or call us based on the contact information and address found in the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, please write us or call us based on the contact information and address found in our Website.